Michael's Resume

Planning Specialist                                                                                                         June 2025 – Present                              CSI Aviation, Killeen, TX                                                                     

• Collaborated with stakeholders across all channels to address and resolve on-the-minute project constraints such as understaffing, maintenance issues, aircraft routing, and employee accommodations

• Worked closely with subcontractors to facilitate successful pre-mission planning by addressing logistical considerations concerning mission support and contingency solutions

• Delivered empathetic and solution-oriented communications to customers by addressing temporal and fiscally sensitive issues with concise, informative, and timely resolutions to all requests

• Generated and delivered daily reports concerning the day's activities, asset availability, and considerations for future mission planning

• Facilitated communication between all stakeholders by receiving, interpreting, and disseminating information to ensure the alignment of cross-organizational goals 

 

Social Media Manager                                                                                                   June 2024 – October 2024                    UH Counseling and Psychological Services, Houston, TX                                                                     

• Led the planning and execution of a content rollout project, ensuring delivery met all timeline benchmarks and client expectations.

• Developed and implemented a structured content schedule to streamline production and align with organizational priorities

• Conducted performance audits and competitive analyses to guide data-driven improvements, enhancing process efficiency and engagement

 

Music Instructor                                                                                                              September 2023 – July 2024

Guitar Center Inc, Katy, TX                                      

• Created customized lesson plans aligned with individual development goals and monitored progress through structured check-ins

• Designed and led group training sessions on tight schedules, balancing client experience with organizational timelines and capacity constraints

• Contributed to the implementation of a district-level promotional initiative, helping streamline scheduling and onboarding processes

 

Forward Observer, Team Chief                                                                                          April 2018 – October 2021

United States Army, Camp Casey, South Korea & Fort Bliss, TX                           

• Assumed responsibility for restoring the unit’s most problematic Bradley Fighting Vehicle, coordinating all maintenance efforts, tracking repair progress, and delivering weekly status reports to leadership to ensure accountability and timely resolution 

• Developed and implemented role-specific training programs to ensure soldiers met semi-annual job certification requirements, directly supporting the successful execution of large-scale organizational projects and objectives

• Maintained clear and organized communication with senior leadership, facilitating the timely dissemination of critical information across multiple channels during large-scale training initiatives